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This is where I think the Redhat/Cygwin model could work. People who
want support can pay for a neatly packaged piece of software that has
a phone number that they can call and get someone to ask questions.
As the market for media art and the like grows, I think this will
only become more and more feasible.
it's the same as jmax ... iirc, you can pay 500 bucks for support, some
externals, access to a forum ... or download it (although i don't know
which licence it's using)